Troubleshooting
Below are the things to check, in order, for each symptom. If none of them match, contact us using the link at the bottom of the page.
My notes do not appear on another device
- Check that both devices are signed in to the same account. While you use the app without signing in (local mode), notes are stored only on that device
- On the device where you wrote the note, check that syncing has finished. Automatic sync runs at an interval, so a note may not be there immediately
- On the device you are looking at, run a manual sync
I cannot sign in
- Check whether you are using a private browsing window. Settings that restrict cookies or site data can prevent the sign-in state from carrying over, which makes sign-in fail. Please try a normal window
- If a browser extension is blocking ads or tracking, try disabling it temporarily
- In the mobile app, update to the latest version and try again
Something I wrote disappeared
- Check the Trash. Deleted notes stay there for a period of time
- If you closed the app while editing, a draft may have been saved automatically. Reopen the same note and you will be asked whether to restore
- If you deleted it on another device, that deletion may have synced across
The app is slow or unresponsive
- Update to the latest version
- Quit the app and open it again. Tabs are kept only for the current session, so they reset when you reopen
- On the web, try reloading the page
AI features are unavailable
- Check your network connection. AI features do not work offline (writing and editing notes does work offline)
- Check whether the feature is included in your plan
- If you have reached the usage limit for a period of time, please try again later
If none of this helps
Including the following makes it much easier to identify the cause:
- Your device (iPhone / Android / which web browser)
- The app version (shown under Settings → About This App)
- What you did, and what happened
Sending from Settings → About This App → Contact Us in the app fills this information in for you.